Service Policy

Welcome to www.dokoshop.com These policies outline the terms and conditions governing your use of our website and services. By placing an order, you agree to the terms described below.

Product Availability
All products are subject to availability. In the event that an item becomes unavailable after an order is placed, we will notify you within 3 business days.
In such cases, you may choose one of the following options:
Receive a full refund to your original payment method
Accept a replacement item of similar value (if available)
We reserve the right to cancel orders due to inventory limitations.

Pricing & Payment
All prices are listed in USD and are displayed at checkout before payment is completed.
We make reasonable efforts to ensure pricing accuracy. However, in the event of a pricing error, we reserve the right to cancel or refuse any order placed at an incorrect price. If this occurs, you will be notified and issued a full refund.
Payments are securely processed through third-party payment providers such as PayPal and Stripe. We do not store your payment details.

Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
During peak periods, processing times may extend to 3–4 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Custom or made-to-order items may require additional processing time. Estimated timelines will be displayed at checkout where applicable.

Shipping
Shipping times vary depending on destination:
7–10 business days after dispatch
Delivery times are estimates only and may be affected by external factors such as carrier delays or customs clearance.
Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses resulting from incorrect or incomplete addresses.

Returns & Exchanges
We accept returns within 30 days of delivery.
To be eligible for a return:
Items must be unused and in original condition
All original packaging, tags, and accessories must be included
Refunds are issued as:
Store credit or exchange, depending on customer preference and eligibility
Processing of returns may take up to 3-5 business days after the returned item is received and inspected.
Items marked as Final Sale are not eligible for return or exchange.

Intellectual Property
All content on this website, including product designs, images, logos, and text, is the property of the website owner and is protected by applicable intellectual property laws.
Unauthorized use, reproduction, or distribution of any content for commercial purposes is strictly prohibited.

Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our liability is limited to the maximum extent permitted by applicable law.

Customer Support
For any questions or concerns, please contact us at:
📧 service@dokoshop.com
Response time is typically within 24 hours, and may be extended during peak periods.
For order-related inquiries, please include your order number in your message.