Return Policy

All products undergo quality inspection before shipment. Orders are typically processed within 1–2 business days. During peak seasons (such as holidays or promotional events), processing times may extend to 3–4 business days.
Order cancellations must be requested within 12 hours of purchase by contacting our support team at service@dokoshop.com. After this period, orders may already be in processing and may no longer be eligible for cancellation. However, customers may still take advantage of our 30-day return policy after delivery.

Returns & Exchanges
We accept returns for eligible items within 30 days of delivery, provided the items are unused and in their original condition and packaging.
For exchanges involving defective items or incorrect products, customers may request an exchange within 45 days of delivery.
To initiate a return or exchange, please visit www.dokoshop.com and follow the return instructions provided.
Please note: Items marked as “Final Sale”, personalized items, or limited-edition products are not eligible for return or exchange.

Return Conditions
To be eligible for a return, items must meet the following conditions:
Must be unused and show no signs of wear, damage, or alteration
Must not contain stains, residues, or odors
Must include all original packaging, accessories, and tags
Must have intact seals (if applicable)
All returned items will be inspected upon receipt. If the item does not meet the above conditions, it may be rejected and returned to the customer.

Refund Processing

Once your return is received and inspected, refunds will be processed within 3–5 business days.
Refunds will be issued to the original payment method. Please allow an additional 3–5 business days for the refund to appear in your account, depending on your payment provider.
Original shipping fees and return shipping costs are non-refundable, unless the return is due to our error.
During peak seasons (November–January), refund processing times may extend up to 21 business days.

Shipping Responsibilities
Customers are responsible for return shipping costs unless the return is due to an incorrect or defective item.
We strongly recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged return shipments.
For international returns exceeding a certain value, we may provide a prepaid return label. If applicable, the cost will be deducted from the refund unless the return is due to our error.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 10 days of delivery at service@dokoshop.com with clear photos or videos of the issue.
Once the issue is verified, we will offer one of the following solutions:
Free return shipping
Replacement (subject to availability)
Full refund, including original shipping costs

Special Circumstances
Certain items (such as custom or personalized products) are final sale Holiday orders (November 20 – December 31) are eligible for extended returns until January 31
Wholesale or bulk orders may be subject to separate return policies
We reserve the right to refuse service or limit future orders in cases of excessive return activity.

Contact Information
For return requests or policy inquiries, please contact our support team at:
📧 service@dokoshop.com
⏱ Response time: within 24 hours
Please include your order number and relevant details (photos if applicable) to help us assist you more efficiently.
You may also visit www.dokoshop.com for additional support.