Shipping & Delivery

Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
During peak periods (such as holidays or promotional events), processing times may extend to 3–4 business days.
Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

Shipping Time Estimates
Estimated delivery times (after dispatch):
7–10 business days
Please note: Delivery times are estimates only and may vary depending on destination, customs clearance, and local courier services.

Shipping Fees
Standard Shipping
Orders under $50: Shipping fee of $10
Orders $50 and above: Free Shipping
Shipping fees will be calculated and displayed at checkout before payment.

Shipping Destinations
We currently ship to the following regions:
United Kingdom、European Union countries、United States、Canada、Australia、Japan、Selected international locations
Available shipping destinations will be shown at checkout.

Tracking Information
Once your order has been shipped, a tracking number will be provided via email.
Please allow 2–5 business days for tracking updates to appear in the carrier’s system.

Customs, Duties & Taxes
For international orders, customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country.
We recommend contacting your local customs office for more information before placing an order.

Delivery & Responsibility
Please ensure that your shipping address is accurate and complete at checkout
We are not responsible for delays caused by incorrect address information
If a package is returned due to failed delivery or refusal, reshipping fees may apply
Once the package has been handed over to the carrier, we are not responsible for delays caused by shipping carriers, customs, or external factors.

Lost or Delayed Shipments
If your package has not arrived within the estimated timeframe, please contact us at:
📧 service@dokoshop.com
We will assist you in tracking your shipment and resolving any delivery issues.

Special Circumstances
Shipping times may be extended during holiday seasons or high-demand periods
Severe weather conditions, customs inspections, or logistics disruptions may also cause delays
In rare cases, shipments may be temporarily suspended due to operational constraints

Contact Information
For any shipping-related questions or concerns, please contact:
📧 service@dokoshop.com
⏱ Response time: within 48–72 hours